At The Discovery Group, we are committed to providing inclusive, accessible services that meet the needs of all our clients, partners, and community stakeholders.
We strive to ensure that all consultations, communications, and deliverables are barrier-free and available in accessible formats upon request. Whether we are engaging virtually or in person, we welcome input on how to improve accessibility and inclusion in our work.
If you require accommodations or have feedback on accessibility, please contact us.
Mercia Louw, Director of Operations
mercia@thediscoverygroup.ca
145 Chadwick Ct #412, North Vancouver, BC V7M 3K1
We are committed to responding promptly and respectfully.
At The Discovery Group, we are committed to providing an inclusive, accessible, and barrier-free environment for our team, our clients, and the communities we serve. As a consultancy working in the social profit sector, we are guided by the principles of dignity, independence, integration, and equal opportunity.
We strive to meet the requirements of the Accessible British Columbia Act (ABCA), and relevant human rights legislation in our clients’ jurisdictions. We will continue to identify and remove barriers in our services, communications, and workplaces.
We work to ensure that all project activities — including stakeholder consultations, reports, events, and client communications — are accessible to persons with disabilities. This includes:
• Offering materials in accessible formats upon request (e.g., tagged PDF, Word, plain text)
• Using plain language wherever possible
• Providing accommodations such as captioning, sign language interpretation, and accessible venues or platforms for meetings when requested
• Offering multiple ways to engage (written, verbal, virtual, in-person)
We will consult with individuals to determine the most appropriate accommodations when a need is identified.
We are committed to effective and inclusive communication. Upon request, we will provide or arrange for the provision of accessible formats and communication supports in a timely manner and at no extra cost.
We are an equal opportunity employer and are committed to providing a work environment that respects the dignity and independence of all team members. We will:
• Accommodate applicants during recruitment, assessment, and onboarding
• Provide individualized workplace accommodation plans as needed
• Ensure performance management, career development, and return-to-work processes consider accessibility needs
We welcome feedback about the accessibility of our services and workplace. Feedback can be submitted in any format, and we will respond in a manner that is accessible to the individual.
Contact Information:
Mercia Louw, Director of Operations
mercia@thediscoverygroup.ca
145 Chadwick Ct #412, North Vancouver, BC V7M 3K1
All staff and contractors will receive training on accessibility standards relevant to their roles, including:
• AODA/ABCA principles
• Inclusive communication
• Accessible client engagement
• Human rights obligations
Training will be reviewed and refreshed periodically.
This policy will be reviewed every two years, or as required by changes in legislation or organizationalpractices. We are committed to continuous improvement in accessibility.
